PRIVACY POLICY

Last Updated: 26th of May 2025

Salt Off is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

By accessing or using our website (https://saltoff.com.au), you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect both personal information and website usage information:

a) Personal Information

When you interact with us, including when you make a purchase, subscribe to newsletters, or contact us, we may collect:

  • Your name

  • Email address

  • Mailing address

  • Phone number(s)

  • Payment details (e.g. credit card details)

  • Any other personal information you provide to us voluntarily

We only collect personal information necessary to deliver our services and fulfill your requests.

b) Website Use Information

We also collect information automatically, such as:

  • IP address

  • Browser type

  • Pages visited

  • Time and date of visits

  • Device type

This is collected using standard technologies such as cookies and server logs.

2. How We Collect Personal Information

We collect information when you:

  • Purchase products or services

  • Contact us by phone, email or through our website

  • Subscribe to our newsletter

  • Participate in surveys, contests or promotions

  • Use our website and digital services

3. How We Use Your Information

Your personal information may be used to:

  • Process and fulfill orders

  • Deliver customer support

  • Send updates, newsletters or promotional material (with your consent)

  • Improve our website, services and user experience

  • Conduct analytics, reporting and marketing

  • Comply with legal obligations

We may use aggregated, non-identifiable data for research and improvement purposes.

4. Disclosure of Your Information

We do not sell, rent, or trade personal information. Your information may be disclosed:

  • To third-party service providers who help us operate (e.g. payment processors, couriers, IT services)

  • When required or authorised by law (e.g. in response to a legal order)

  • If required to enforce our legal rights or Terms of Service

  • If our business is sold or transferred

All service providers are required to handle your data in accordance with this Policy and the Privacy Act.

5. Cookies and Tracking Technologies

Cookies help us:

  • Remember your preferences

  • Analyze traffic and site performance

  • Improve user experience

You can manage cookie settings in your browser. Disabling cookies may limit functionality.

6. Security of Your Personal Information

We take reasonable steps to protect your information, including:

  • Secure servers

  • Encrypted payment gateways

  • Regular software and infrastructure updates

However, no method of transmission over the internet is completely secure. You use the site at your own risk.

7. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information by contacting us at hello@saltoff.com.au

We will respond within a reasonable time, usually within 30 days.

8. Marketing and Communications

You can opt out of receiving marketing emails at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Contacting us directly

Your choice to opt out will not affect your access to products or services.

9. Overseas Disclosure

We may store or process your data using services located outside Australia (e.g. cloud hosting or email services in the U.S.). Where we do, we take reasonable steps to ensure your data is treated in line with the Australian Privacy Principles.

10. Children’s Privacy

We do not knowingly collect personal information from children under 15 years of age without parental or guardian consent. If we become aware of such data, we will delete it.

11. Links to Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing your personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. Any changes will be posted on this page with the updated date.

13. Complaints or Concerns

If you believe we have breached your privacy rights, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.