Shipping policy

We are committed to getting your order to you as quickly, affordably, and safely as possible. Please read our full shipping policy below for important information about delivery times, shipping procedures, and what to do in case of issues with your order.

Shipping Information

All orders are processed within 3-4 business days. Orders placed on weekends or public holidays will be dispatched on the next business day.

Estimated Delivery Times

Shipping timeframes may vary depending on your location:

  • Metro Areas (e.g. Sydney, Melbourne, Brisbane): 2–4 business days

  • Regional Areas: 3–6 business days

  • Remote Locations: Up to 10 business days

Please note that these are estimated delivery times provided by our courier partners and delays may occur due to external factors.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for the tracking information to update and also check your spam folder. 

Damaged Goods

We take great care in packaging your items, but if your order arrives damaged:

  1. Please contact us within 48 hours of delivery.

  2. Email hello@saltoff.com.au with your order number, description of the issue, and clear photos of the damaged item and packaging.

  3. We will assess the claim and arrange a replacement or refund as appropriate.

Return to Sender / Undeliverable Parcels

Occasionally parcels are returned to our warehouse and marked as ‘Return to Sender’ meaning the parcel could not be delivered for one of the below reasons:

  • The recipient no longer lives at the provided Postal Address.
  • The recipient does not collect their parcel from the Post Office in time (within 10 business days)
  • The incorrect Postal Address was provided to us.

Salt Off is charged a RTS cost of A$12 (plus any applicable reweigh or other surcharges) per parcel by Australia Post and Courier Companies.

If we receive a RTS, we will contact you within 5 business days to confirm the shipping address. A re-shipping fee of $12 (plus any applicable reweigh or other surcharges) will apply before the item is re-sent.

Please double-check your shipping details before completing your order.

Missing Parcels

If your parcel has not arrived within the estimated timeframe:

  1. Check the tracking link for updates.

  2. Confirm the shipping address used on your order confirmation.

  3. Contact us at hello@saltoff.com.au for further assistance.

We will lodge an investigation with the courier if necessary and keep you informed throughout the process.

Sale Items Shipping

Please note that during sale periods and promotions, dispatch times may be slightly delayed due to higher order volumes. We will always do our best to get your order out as quickly as possible, but we appreciate your patience during busy periods.

Need Help?

If you have any further questions regarding shipping, feel free to contact us at:

📧 hello@saltoff.com.au