FAQ
CAN SALT OFF BE USED ON ALL TYPES OF BOATS, FROM SMALL FISHING VESSELS TO LARGE YACHTS?
HOW DOES SALT OFF PREVENT LONG-TERM CORROSION AFTER APPLICATION?
IS SALT OFF SAFE FOR USE ON TRAILERS AND OTHER MARINE EQUIPMENT BEYOND THE BOAT ITSELF?
WHERE IS MY RETURN?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to hello@saltoff.com.au with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 7 day return window cannot be returned or refunded.
CAN I CREATE AN ACCOUNT?
Register for an account here: https://saltoff.com.au/account/login Note: You cannot create an account under the same email address if you have a wholesale account already
HOW DO I BECOME A WHOLESALER?
Register for a wholesale account here: https://saltoff.com.au/pages/wholesale-registration-form Note: You cannot create an account under the same email address if you have a retail account already
WHEN WILL YOU RESTOCK?
We are working hard to do another restock soon. We are manufacturing all our products in house- please understand raw materials can be delayed to be delivered to us delaying the process of manufacturing. Thank you for your patience.
WHERE IS MY ORDER?
Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with PayPal.